FAQ

frequently asked Questions

Absolutely! All of our baby food is the ideal companion for small and large adventures. It is important that it is transported chilled. You can use a cool bag and cooling pads for this. This is an absolute must-have, especially on longer journeys.
Only the best is good enough. That's why we work exclusively with carefully selected organic suppliers and only use the best organic ingredients.
Eating has to be learned, in the truest sense of the word. Babies and toddlers have to try a food up to 15 times before they get used to the new taste and actually like it. So we recommend that you keep trying and don't give up. By the way: you can put together your boxes individually and choose your little foodie's favorites.
We use 100% natural organic ingredients that we prepare and cook carefully. Just like you would make them at home. We do not use any additives or preservatives, nor do we add salt or sugar. Our products are then preserved in a way that preserves the nutrients.
Because our products are fresh, they must always be kept cool. After you have bought them or they have been delivered, place them directly in the fridge and store them at a maximum of 5°C.
Fresh HPP porridge from nübee can be kept in the refrigerator for up to 90 days. Pay attention to the use-by date. You will find this printed on the products. Once the products are opened, they should be consumed within 24 hours.

No! All of our products are, as required by law, free from any additives and also contain no added salt or sugar.
All our recipes are developed with love and passion in Switzerland and manufactured in the Netherlands.
All of our product creations are plant-based. After successfully introducing vegetables, fruits and grains, you can enrich them with some meat, fish or eggs. This is important to ensure protein and iron supply. Veal, beef or chicken as well as salmon or white fish are suitable for this. However, always make sure that the quality is organic. For meat alternatives and an optimal supply of nutrients for your child on a vegan diet, we recommend that you seek the support of a pediatrician and a qualified nutritionist.
We develop all our recipes in close cooperation with our strong team of nutrition experts and adhere to the recommendations of the Swiss Society for Nutrition (SGE).
nübee products are fresh and can be kept in the fridge for up to 40 days. Pay attention to the use-by date. You will find this printed on the side of the cup for the porridges and purees. Once the products have been opened, they should be consumed within 24 hours

Babies have an innate preference for sweet tastes. The SGE (Swiss Society for Nutrition) therefore recommends getting babies used to vegetables and their bitter taste as early as possible. This also has an impact on later eating habits. That's why our purees contain a lot of vegetables.

High Pressure Processing (HPP) is a particularly nutrient-preserving process in which the puree is preserved using high pressure. This preserves the vitamins, rich colors and pure flavor - and all without any additives. And it tastes as fresh as if it were homemade!

Our customer service team will be happy to answer your questions at hello@heynubee.de.
You can enter valid discount codes in the "Voucher code" field in the order overview. The discount will be automatically deducted from the original order amount. The discount codes cannot be combined and subsequent billing is not possible.

We handle all our deliveries with the utmost care and try to avoid mistakes. Should we make one, please contact our customer service directly at hello@heynubee.de.
First check your spam folder. If you cannot find an order confirmation there either, it may be that the order process could not be completed correctly. If you are unsure, please contact our customer service (hello@heynubee.de).

Because our products are so fresh, they always need to be refrigerated. That's why your package includes Recycle-Air® insulation and reusable cooling pads.
Delivery within Germany is free.
If the products are damaged upon receipt, please contact our customer service immediately at hello@heynubee.de. We will then arrange a replacement as soon as possible.

If your package has not arrived, please contact DPD immediately with the tracking number that you will find in the email or SMS. Please also contact our customer service at hello@heynubee.de so that we can find a solution together.
Once you have found or put together the right box, you can select your desired delivery date in the calendar during the ordering process. Delivery is via DPD.

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